Welcome! I'm Sheila Collins
I bring deep expertise in insurance operations, specializing in employee benefits with a strong passion for delivering results and streamlining processes. My expertise spans in broker operations, commission management, contracting, and producer licensing. I am also capable of leading projects that create real impact.
Whether you’re looking for a dedicated professional to join your team or a reliable contractor to optimize operations and support growth for your company, I bring the expertise and dedication to get it done.
Explore my site to learn more about my experience and capabilities and how I can support your goals.
Feel free to reach out—I’d love to connect!
Sheila Collins
Professional Resume
740-417-0366
Email:
Address:
Delaware, OH 43015
Phone:
WORK EXPERIENCE
July 2021 - January 2024
Beam Benefits
Broker Appointment Specialist
As an Appointment Specialist I facilitated insurance carrier state appointments while ensuring strict adherence to compliance standards. I engaged with diverse business partners, carriers and Third Party Administrators to effectively manage an array of product lines and distribution channels. Additionally, I have a proven track record of leading special projects, demonstrating my ability to drive innovation and spearhead initiatives that create lasting impact.
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Improved team efficiency by 70% by negotiating and implementing upgraded software, streamlining workflow and increasing productivity for the team
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Catalyzed a successful integration of acquired entities by introducing and documenting an efficient process for managing acquisitions and restructures
Accomplishments
April 2001 - April 2021
Commission Analyst
Accomplishments
Nationwide Insurance Co
As a Commission Analyst I managed commissions and sales incentive programs with a focus on accuracy and analytical skills. My collaboration with the Sales and IT teams identified commission discrepancies, reduced company obligations and increased efficiencies to facilitate prompt commission and incentive award payments.
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Accurately conducted commission audits resulting in a 100% compliance rate with company policies and procedures
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Boosted company revenue by $3700 through the recovery of commissions from terminated agents
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Successfully recovered $20K in outstanding balances, reducing company obligations and increasing cash flow.
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Delivered $30K in withheld commissions by addressing compliance concerns
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Streamlined reporting process by collaborating with IT, reducing redundancy by 50% and increasing efficiency.
EDUCATION
2023 - Current
LOMA - Pursuing Designation (AIRC)
Associate, Insurance Regulatory Compliance
Earning the Associate in Regulation and Compliance (AIRC) designation will equip me with an extended range of skills and knowledge relevant to regulatory compliance in the insurance industry.
Some of the skills I anticipate acquiring include:
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Regulatory Compliance Knowledge: Deep understanding of insurance laws, regulations, and compliance requirements at both the state and federal levels.
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Risk Management: Ability to assess and mitigate regulatory risks within insurance operations.
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Compliance Management: Skills in developing, implementing, and monitoring compliance programs within insurance organizations.
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Critical Thinking: Ability to analyze complex regulatory issues and develop practical solutions.
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Bachelors, Psychology
Ohio Christian University
My Bachelor's Degree in Psychology provided me with a solid foundation of interpersonal, analytical, and problem-solving skills that are highly transferable and applicable in various roles. I learned how to communicate effectively by active listening and to convey complex information clearly.
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Analytical Skills: I learned how to analyze behavior which translates well into analyzing data, trends, and risk factors in the insurance field.
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Problem-Solving Abilities: Psychology teaches critical thinking and problem-solving skills, which are essential for identifying and addressing the needs of customers and developing innovative solutions to problems.
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Empathy and Customer Relations: Understanding diverse perspectives to understand needs and provide personalized solutions.
Associate, Graphic Communications
Columbus State Community College
My Associate's Degree in Graphic Communication Technology has not only provided me with creative skills but helps me to engage with the customer
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User Experience: I learned to create intuitive and user-friendly solutions to online platforms that customers rely on to access resources which enhance the overall customer experience and satisfaction.
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Internal Communications: I created internal and external communications materials such as training materials and procedure manuals to align with company goals.
SKILLS
Analytical Skills
Process Improvement
Client Relationship Management
Project Management
Communication
Problem Solving
Microsoft Office 365 Suite
Google Workspace - Docs, Sheets etc.
DocuSign, Salesforce
Adobe Suite
Collaboration
Interpersonal Skills
EXPERTISE
Relationship Management
Throughout my career, I have demonstrated a strong ability for fostering collaborative relationships with producers, carriers, and third-party administrators (TPAs). By effectively managing these key stakeholders, I have successfully navigated complex challenges and facilitated seamless communication and coordination between parties. My ability to build and maintain trusted partnerships has not only enhanced operational efficiency but also contributed to the overall success of projects and initiatives. I am committed to leveraging my collaboration skills to drive positive outcomes and achieve mutual goals.
Process Automation
I am recognized for my expertise in automating processes using electronic document management systems and electronic signature solutions, streamlining operations and enhancing efficiency. I have successfully implemented innovative technologies to optimize workflow processes and drive productivity. My proficiency extends to coordinating cross-functional teams, ensuring seamless integration of electronic document systems, and providing comprehensive training and support to stakeholders. I am committed to staying at the forefront of technological advancements and leveraging my skills to deliver exceptional results
Insurance Industry
Guided by over 15 years of immersive experience in insurance operations, broker management, and commission analysis, I possess a profound grasp of the insurance industry's nuances and complexities. My journey, marked by a commitment to excellence and ongoing professional growth, has equipped me with a keen ability to navigate an evolving industry. By continually updating my knowledge base and honing my skills, I ensure that I am well-equipped to anticipate customer needs and deliver tailored solutions that drive success in an ever-changing market.